CLAUSE CODE: QC39-N    This clause was archived as of 04/06/2010
  CLAUSE TITLE: Nonconformance Reporting



Under this clause, JPL grants no MRB authority to Contractor or its Sub-tier Suppliers.

Repair is not allowed under this clause.



Nonconformance: A condition of any article, material, or service in which one or more characteristics do not conform to requirements specified in the contract, drawings, specifications, or other approved product description. Includes failures, discrepancies, defects, anomalies, and malfunctions.

Rework: Used when an article can be made to conform to drawing requirements. Detailed instructions for rework must be included or referenced.

Repair: Used when the nonconforming article, material, or service can be corrected to a usable condition, although its condition will not be identical with drawing / specification requirements.

Contractor shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. The controls and related responsibilities for dealing with nonconforming product shall be defined in a documented procedure.

Contractor’s documented procedure shall define the responsibility for review and authority for the disposition of nonconforming product and the process for approving personnel making these decisions.

Data Requirements: Any nonconformance discovered by Contractor on products in their control shall be documented by Contractors’ approved method of nonconformance reporting. This shall include a detailed description of the nonconformance, location (by drawing reference point, hardware reference point, clock location, etc.), and exact callout of the violation by drawing or specification requirement (including sub-paragraph or illustration number). It shall also list what type of test/inspection revealed the discrepant condition, and what, if any, subsequent actions were taken prior to disclosure. Dimensional violations shall include “should be” and “is” dimensions, and tool(s) calibration traceability numbers.

Nonconformance Preliminary Review: The preliminary review process shall be initiated with the identification and documentation of a nonconformance. A preliminary review shall be the initial step performed by Contractor to determine if the nonconformance needs to be reported to JPL (see below), and to determine if the nonconformance is minor and can be re-worked to a condition that completely conforms to the drawing or specification requirements.


Note: Preliminary review does not negate the requirement to identify, segregate, document, report, and disposition nonconformances.

When notification is required, notification shall be within 3 working days after the nonconformance is discovered. Nonconformances shall be reported to JPL under the following conditions:

·          If the problem is detected during one of the following:

1.       Certification, acceptance, or qualification testing

2.       Other “significant” test as specified by JPL

3.       Turnaround, maintenance, overhaul, and repair of flight, ground test operation, or shipping and receipt of hardware delivered to JPL, including any test involving hardware previously accepted by JPL and returned for repair, modification, etc.

·          And it is:

1.       Flight hardware

2.       Flight Hardware Spares

3.       Equipment that is representative of flight hardware (flight-like hardware), including prototype and qualification hardware

4.       Ground Support equipment (GSE) that is safety critical.