Contractor shall have a documented corrective
action process in place as part of its quality program. As part of this
process, all nonconformances identified with
hardware, software, or documentation, by either any Contractor or JPL
personnel, shall be reported. All nonconformances
shall be tracked until resolution. Root causes shall be determined and
preventative measures shall be implemented to prevent reoccurrence. Follow-up
test and monitoring shall be performed as validation.
relating to hardware, software, documentation, test equipment, or facility
problems that could impact JPL deliverables, shall be classified as
below and shall be reported to JPL Quality Assurance within three days of
For hardware, unless MRB authority has been
delegated per QC41, nonconformances that
require the convening of an MRB shall be submitted to JPL per requirements of QC39.
Contractor will be advised of the specific action to take in reference to the
MRB request. Once disposition has been made, an MRB record shall be kept by
Contractor as a quality record and made available to JPL upon request.
For software, a Software Change Control Board
(SCCB) shall be convened, which shall include the JPL Cognizant Engineer as a
member. The SCCB shall authorize the investigation of the causes of the
nonconformance and the determination of the changes required to correct the
discrepancy. Based on that information, the SCCB shall authorize the corrective
actions for both Class 1 and Class 2 changes. A record of the SCCB actions shall
be kept by Contractor as quality records and made available to JPL upon
For nonconformance where both hardware and software
are involved, the MRB shall have precedence.
Class I changes:
Affect form, fit, or function. The affected reliability, workmanship,
performance, safety, interface, or approved JPL documentation shall be
submitted for MRB or SCCB disposition.
Class II changes: Do not affect form, fit,
or function, and do not require submittal for MRB. These shall be documented
and submitted to JPL upon request.
Copies of all nonconformance documentation shall be
submitted as part of the procurement End Item Data Package.
Submittal of an MRB request or SCCB authorization
does not guarantee or obligate JPL to concur with Contractor's disposition or
to disposition nonconforming procured items for ultimate acceptance attempt, if
JPL provides a rationale why concurrence is not granted.