CLAUSE CODE: QC86    This clause was archived as of 04/24/2012

QC86                CORRECTIVE ACTION:


Contractor shall have a documented corrective action process in place as part of its quality program. As part of this process, all nonconformances identified with hardware, software, or documentation, by either any Contractor or JPL personnel, shall be reported. All nonconformances shall be tracked until resolution. Root causes shall be determined and preventative measures shall be implemented to prevent reoccurrence. Follow-up test and monitoring shall be performed as validation.

All nonconformances relating to hardware, software, documentation, test equipment, or facility problems that could impact JPL deliverables, shall be classified as below and shall be reported to JPL Quality Assurance within three days of occurrence.

For hardware, unless MRB authority has been delegated per QC41, nonconformances that require the convening of an MRB shall be submitted to JPL per requirements of QC39. Contractor will be advised of the specific action to take in reference to the MRB request. Once disposition has been made, an MRB record shall be kept by Contractor as a quality record and made available to JPL upon request.

For software, a Software Change Control Board (SCCB) shall be convened, which shall include the JPL Cognizant Engineer as a member. The SCCB shall authorize the investigation of the causes of the nonconformance and the determination of the changes required to correct the discrepancy. Based on that information, the SCCB shall authorize the corrective actions for both Class 1 and Class 2 changes. A record of the SCCB actions shall be kept by Contractor as quality records and made available to JPL upon request.

For nonconformance where both hardware and software are involved, the MRB shall have precedence.

Class I changes: Affect form, fit, or function. The affected reliability, workmanship, performance, safety, interface, or approved JPL documentation shall be submitted for MRB or SCCB disposition.

Class II changes: Do not affect form, fit, or function, and do not require submittal for MRB. These shall be documented and submitted to JPL upon request.

Copies of all nonconformance documentation shall be submitted as part of the procurement End Item Data Package.

Submittal of an MRB request or SCCB authorization does not guarantee or obligate JPL to concur with Contractor's disposition or to disposition nonconforming procured items for ultimate acceptance attempt, if JPL provides a rationale why concurrence is not granted.